All - please accept my sincere thanks for repeatedly coming through for us under demanding time constraints. Specifically yesterday, we arrived at our meeting in NYC just in time with drawings in hand, gained approval, and the job site received their work permit this morning. 5/13
Siefert Associates, LLC
It is with my sincerest thanks and appreciation to all of you for ensuring all of the requests I had asked for were taken care of so quickly. All of you are so wonderful to work with and I sincerely want to extend my gratitude for all of the help you give us in all facets, as it has been a tremendous comfort knowing we have an incredible company we can always count on.
Many thanks to all of you again. We couldn’t have done any of this without you. 4/13
The Lane Construction Group
We received the order and it looks great. You guys did a wonderful job. 4/13
"Just received the banners - they look great! Thanks to your company efforts, another happy customer!
Have a great holiday!" 12/12
Tam Arte Design Studio
"I wanted to write and thank you SO much for the beautiful print pieces.
We put out a call on Facebook for people to distribute and within two days all of the postcards and posters had been picked up and passed out. The hotels are psyched about the door hangers too.
Thank you." 10/12
Erin, TJ, Stephanie and
the HodgePodge Team
"The team from Merritt Graphics came through yet again! I am a repeat customer, and will continue to be. I had a very last minute request for two banners for a Berklee College of Music event. My request via e-mail was answered promptly, and I also received a follow up phone call. They were very kind and professional and a real pleasure to work with. Proofs were sent within 24 hrs. giving me options in layout which I greatly appreciated. My job was turned around super quickly, delivered directly to my office, and as always the quality of the work is excellent! We had our event on Fri. Sept. 7th and your banners hung proudly at the Mother's Rest park in Boston. The offices I made them for were very happy as well.
Thank you very much! I look forward to my continued business with Merritt Graphics. Bravo! 9/12
Admin. Associate to the VP for
Student Affairs/Dean of Students,
Lawrence E. Bethune
"I just wanted to express what an outstanding job (sic your team) does every time we work with them on a project.
That is not an easy task as your company is already first-class all the way!
I'm sure I am not telling you anything that you do not know….. But I wanted to make sure you knew it coming from a client's point of view.
We are a small company and enjoy working with your company…..." 8/12
"I just wanted to share with you how extremely pleased I am with the service that your Providence staff at J. Merritt scanning has provided and continue to provide for our school. When I request a file for a student they respond almost immediately!! They have truly made my job so much quicker and easier."
Bishop Guertin High School
"After a few sleepless nights last week, I had to write and thank you for the best printing job you have done to date. The panels are gorgeous! I thank you for meeting my deadline and doing a magnificent job.
I really...really appreciate it!"
"I just wanted to thank you all for all the hard work and excellent job done on our conference room cityscape. Everyone is extremely happy with the finished product. Once we have the power switched on, I will get some photos over to you. Thank you."
Hubbell Electric Heater Co.
“Thank you so much for your prompt and courteous service with regard to my fieldwork scans. I was impressed that when I walked into your New Haven office (I think 3 weeks ago now) that your staff was expecting me. I felt more like a "large volume" client than the "once in a while customer" I really am.
They acknowledged they knew I was coming and immediately started working on my sheets. I think it took a half hour or less to get completed.
That included extra time taken because whoever was doing the scanning did not like how a couple of them "came out" and wanted to rescan some sheets.
I have not always experienced this kind of service from Merritt (let's say 3-5 years ago, I have worked with you off and on since the mid-80's) and came away with a new image of your company. I will not hesitate to bring my work to you in the future (again, I do not have a lot of volume).
Thanks again for your help.”
"We just received banners for the St. Patrick Parade. They look AMAZING! Thank you."
CT Science Center
"The Merritt delivery was great – friendly, competent and check out the signs. The packaging was excellent and all the signs arrived in perfect condition. They are even more beautiful than the proofs could ever show."
"As far as the banner and service I was really pleased with both. I loved the quality of the material and the colors were spot on. Delivery was also very easy. I got no hassle from UPS for bringing it across the border. I will not hesitate to use your services again!"
"Thank you so much for …. I know for you it is probably just one more of your high-quality, great service jobs done, but for me it’s the first step towards a dream that started a year ago and that I have confidence will bring many years of shared success for all of us. Thank you so much for your amazing support."
FERRANTE & ASSOCIATES, INC.
"Yes, just received a compliment today from Dunkin's agency how great it looks. Please thank everyone there for a job well done, they've (and you) have earned the right to be 'our go to guys.'"
"Just wanted to let you know we received our book today and I'm impressed with the job you did. Your [book scanning] process exceeded my expectations and the turnaround time was just as you said it would be."
Publisher, The Pender Times
"Absolutely met all our requirements and always in a timely fashion. Thrilled to do business with you and will continue to do so going forward."
Director of Marketing, Infield Parking
"I want to thank you both for helping with my map project. I know it was a small job for you, but I appreciate the attention you paid and the quality of the copies were fantastic. I will definitely refer business to Joseph Merritt in the future along with utilizing your services for my own purposes too. Thanks again."
Guy Carpenter & Company LLC
"Just wanted to let you know that we received the BJ’s Benefits Fair materials this morning and they look amazing. We’re so happy with the quality and all the hard work and hustle you did for us. We will absolutely keep you in mind for future projects – thank you again and we look forward to working with you again soon!"
Spitfire Communications LLC
"Those are impressive stats (The Job: ½ Million Sq Ft of plans and ¼ Million impressions of specs. Upwards of 200 man hours before everything done within 18-20 hours time period) and you guys deserve a great deal of credit for making this happen. I’m going to forward your email to the Purchasing and Estimating Departments within Dimeo as well as to the project team for Gateway (State of CT, P&W, etc.) to assure that they truly understand the amount of effort it takes from all parties involved when an addendum of that magnitude is issued and to express my gratitude and full confidence in the Joseph Merritt team."
Purchasing Department Manager, Dimeo
"(The books) were a HUGE hit! I am shipping back the extras to the office; but people immediately loved them! They carried them everywhere they went and if people didn't have them; it was like they were lost. The colors looked great and I am positive we will be doing them again."
Jessica C. | Director of Client Relations
"I want to personally thank the work and dedication of...your crucial CAD Department. The City of Hartford’s Procurement Department has been understaffed for a while so the “quick” turn around time for my Projects is very important...we all count on your firm to take us through this important stage...(They) helped me every step of the way...and asked the 'right' questions."
Principal Administrative Analyst
City of Hartford
"I really enjoyed meeting you and talking with you. I appreciate your assistance in helping me get paper samples, etc. It helps to know the right people. My customer was thrilled with the poster. I’ve since mentioned your establishment to several others in the office and have let them know that we will be using your services for future work. I look forward to working with you in the near future. Thank you so much."
"Thanks for all your help. I appreciate your professionalism and good attitude toward all my requests and I appreciate your getting this work to us in such a timely manner."
Please forward this e-mail to your supervisor.
"I just came from our 80th anniversary event, and the unveiling of the new panel was a HUGE success. Everyone (about 375 at the event) took turns admiring it, and I received several compliments, so I’d like to extend those compliments to you both for your work in helping me make this happen. The fabric for the unveiling worked perfectly.
I can’t thank you both enough for your attention and professionalism. Everything went really well, and the panel looks great."
"Thank you for all of your hard work. I know what it's like to take over a project and not know all of the details but you have done an excellent job. You're always quick to respond to my requests and always follow-up with details about the order and tracking information. You've really exceeded my expectation for a smooth transition and customer service. Thanks!
Director of Marketing
Extra Space Storage
"YOU GUYS ROCK!!!!!
"My colleague and I would like to take a moment to inform you of the wonderful service we received from your service technician … this morning. Not only did he accommodate us by coming early, but he was exceptionally proficient and helpful and took the time to involve us in every aspect of the repair process of our printer. (He) went above and beyond…."
"The client is thrilled!!!!!! She can't wait to knock QVC over! I can't wait to see it myself. Thank you for your assistance."
"I picked up the brochures this past Friday and they look terrific. The colors are so vibrant and add so much to the many individuals and photos that are included. I've already received several compliments on them; now I need to put them effectively to work. I really appreciate everything that you did to put these together. I also appreciate very much the outstanding price you extended to me for these brochures."
"I recently had a small digital color job done there (5 copies, 42 pages) and am very pleased with results. Not only is the quality good, especially given what you had to work with, but the price was fair and the customer service from... was top notch. The publication is a family memento of 38 years of photo trips, and it will be appreciated for years to come. Thank You."
My client loved the posters, thank you!
Sarah Raleigh - RALEIGH DESIGN
"I just wanted to take this opportunity to let you know how wonderful it has been working with Joseph Merritt on the Blue Back Square Project. The staff at your office has been extremely responsive to our blueprinting needs and is always able to help us with our last minute ‘rush’ orders. Although the volume of blueprinting on this project has been enormous, Joseph Merritt has always been able to keep up with our demands and also maintain the utmost professionalism. The Turner Blue Back Staff sincerely appreciates the efforts of your team and we are grateful to have Joseph Merritt handling all of our copying and blueprinting needs. Thanks again for all your hard work!"
"Thanks for doing such a great job. By far the best printers I have worked with so far.
Too bad you guys don’t have a West Coast facility."
I had the great pleasure of walking into the Merritt Graphics shop in Waterford, CT a couple of afternoons ago. The stunning floor-to-ceiling graphics (examples of past jobs), handsome street lamp, large TV for customers, etc. all combined floored me. This storefront, with its well-demonstrated array of possibilities, is certainly an example of when a printer can call itself a graphic design firm!
Anyway, I would not have thought it possible but the customer service at this shop actually far exceeded the store presentation.
Now that I've discovered you, I will characterize the Joseph Merritt Company as the LL Bean and ULine (also great customer service experiences) of print shops. JM really does live up to what is stated in one of your brochures...you print anything unto anything anywhere! (Not resting until you do.) How refreshing to see a 'living mission statement,' essentially!"
"The event was a great success, we are very pleased with the outcome. The display was a hit. Thank you again to you and your entire staff. It was a pleasure doing business with all."
VP of Marketing & Communications
The Village for Families & Children, Inc
"You guys are the BEST! Thanks for such professional and high quality service, including all of the pick-ups and deliveries. It is truly a pleasure working with Joseph Merritt & Co. Your services are very much appreciated by everyone in our office."
AIA, The Helmes Group, LLP
"Just wanted to let you know that my client...was really pleased with the popcorn signs. Thank you for doing them so quickly! Looking forward to working with you again."
"Thank you very much for a great job at a last minute’s notice. This trailer is going to spend the next 3 days in Central Park in New York City at the STIHL Tour des Trees. It looks absolutely FANTASTIC."
STIHL Territory Manager
"Love, love, super-love it!!
"Hi Guys, just wanted to drop a note to say thanks for the great job on the KGI project - I didn't see the catalogs myself but the client is very pleased with them."
"Metal signs look GREAT!!!! You've out done yourselves yet again!! Great quality, even better timing. Can't wait to order something else crazy from you guys.
"Truly an OUTSTANDING job. They are thoroughly impressed with our turnaround and quality. I wanted to say thanks.
"I just wanted to thank you for everything you have done for us. We really appreciate you going out of your way to may this a painless process.
You have helped us succeed in providing ... we couldn't have done it without you. If it is possible, we would love to have an account put in place for our school."
"I am a loyal costumer of Joseph Merritt. I typically have all of my needs met through your Waterbury location… I must say that I have been treated with nothing but professionalism by all Joseph Merritt staff members … There is one staff member however who really stands out … Coming from a print background, I have had to work with a lot of vendors in the industry that haven't been very pleasant. … has been fantastic to work with. Thanks for all of the services Joseph Merritt provides and thanks for …!!! "
"Just wanted to let you know that my father's 90th party was a huge success.
"For an upcoming conference my company is attending, I needed to complete a large format poster project on a tight deadline ... (New Haven employees) were extremely professional and courteous each time I called ... were able to answer all my questions. In addition, the project was completed in record time and was ready a full two days ahead of the deadline..look forward to working with Merritt in the future."
"I just wanted to extend my accolades to one of your workers...caught a City of Hartford over sight... The over sight would have created horrendous ramifications... not easy working with a large government municipality, but the Merritt Graphics Team does a great job. "
"It is nice to work with a printing company in which we did not have one problem from the start....great job! We will be contacting you next month for the next series of printing for this job."
"I don't know what you folks did down there, but just to look at this mat, for those of us doing this a long time, it's light years ahead of all past efforts. Bravo. Any and all extra effort you put in, for all the many refinements that we don't even have any idea about...It all paid off. Huge thanks."
Scott, International Toy Manufacturer
"Just to let you know what a wonderful job your creative design department did on my brochure. I could tell by the people’s faces at the tradeshow that it was more than they expected and certainly more than I expected. Please tell them how much I appreciated the great job they did and how thrilled we are with the brochure. It was truly a “downtown job” as you said it would be."
Owner, Landscapes Unlimited, Southington, CT
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